At melo4d, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our gaming platform. We are committed to transparency, security, and compliance with international data protection standards.
Last Updated: January 15, 2026All data transmitted between your device and melo4d servers is protected by 256-bit SSL encryption.
We never sell, rent, or share your personal information with third-party marketing companies.
You can access, update, or delete your personal data at any time through your account settings.
We only collect data that is necessary to provide and improve melo4d services.
This Privacy Policy applies to all users of the melo4d gaming platform accessible at melo4d.cam and any associated mobile applications, subdomains, or services (collectively, the "Platform"). By creating an account, depositing funds, or using any melo4d service, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy.
melo4d is committed to protecting the privacy and security of Indonesian players across Jakarta, Surabaya, Medan, Bandung, Bali, and all regions of the archipelago. We comply with internationally recognized data protection principles including transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
melo4d collects and processes the following categories of personal information to operate the Platform, verify your identity, process transactions, prevent fraud, and deliver personalized gaming experiences:
When you create a melo4d account, we collect:
To comply with anti-money laundering (AML) regulations and verify your age (21+ requirement), we collect:
To process deposits and withdrawals, we collect:
When you access melo4d, we automatically collect:
When you contact melo4d customer support via live chat, WhatsApp, email, or in-app messaging, we collect and store:
melo4d uses your personal information for the following legitimate business purposes:
melo4d does not sell or rent your personal information to third parties for marketing purposes. We may share your data in the following limited circumstances:
We work with trusted third-party vendors to deliver melo4d services, including:
All service providers are contractually bound to protect your data, use it only for authorized purposes, and comply with applicable data protection laws.
We may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to:
If melo4d undergoes a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. We will notify you via email or Platform announcement before such a transfer occurs, and the new entity will be required to honor this Privacy Policy.
We may share your information with third parties if you have given us explicit consent to do so (e.g., participating in a co-branded promotion with a partner company).
melo4d retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our Terms & Conditions. Specific retention periods include:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of active account + 7 years after account closure (regulatory requirement) |
| KYC and identity documents | 7 years after account closure (AML compliance) |
| Transaction and betting history | 7 years after transaction date (financial record-keeping laws) |
| Support communications | 3 years after ticket closure |
| Marketing consent records | Duration of active account + 2 years |
| Technical logs (IP addresses, device data) | 90 days (unless flagged for fraud investigation) |
When the retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.
melo4d implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Despite our best efforts, no online platform is 100% secure. You are responsible for safeguarding your account credentials and immediately notifying melo4d if you suspect unauthorized access.
As a melo4d user, you have the following rights regarding your personal information:
You can request a copy of the personal information melo4d holds about you. To exercise this right, log in to your account and navigate to Account Settings > Privacy > Download My Data, or contact our support team.
If any personal information we hold about you is inaccurate or incomplete, you can update it directly through Account Settings or by contacting support.
You can request deletion of your personal information by closing your melo4d account. Note that we may retain certain data for up to 7 years to comply with legal and regulatory obligations (see Section 5).
If you have consented to receive promotional communications, you can withdraw consent at any time by clicking "Unsubscribe" in marketing emails or adjusting your communication preferences in Account Settings.
You can object to certain processing activities (e.g., direct marketing, automated decision-making) by contacting melo4d support.
If you believe melo4d has violated your privacy rights, you may file a complaint with the relevant data protection authority in your jurisdiction.
melo4d services are strictly for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and close the associated account. Parents or guardians who believe their child has provided personal information to melo4d should contact us immediately at [email protected].
melo4d uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver personalized content. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
melo4d operates internationally and may store or process your personal information on servers located outside Indonesia. When we transfer data across borders, we ensure that recipient countries or organizations provide adequate data protection safeguards equivalent to those described in this Privacy Policy. Such safeguards may include standard contractual clauses approved by data protection authorities.
melo4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify you via email or a prominent notice on the Platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made. Your continued use of melo4d after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how melo4d handles your personal information, please contact us:
Our Indonesian-speaking privacy team will respond to your inquiry within 48 hours during WIB (Western Indonesia Time) business hours.
Privacy Commitment: melo4d is committed to protecting your personal information and respecting your privacy rights. We will never sell your data to third parties, and we use your information only to deliver the best possible gaming experience while maintaining the highest standards of security and regulatory compliance.
Our support team is ready to answer any questions about how melo4d collects, uses, and protects your personal information. Contact us anytime.